Convene self-service kiosks automate front desk tasks
Quick information
- Available
- Americas, Europe, Asia, Africa and Oceania
- Health and life science Digital health
At a glance
- Self-service kiosks automate check-in, payment and appointment booking
- Accessible to everyone, regardless of technical skills or disabilities, and supports multiple languages
- Saves 7 minutes per visit, reduces data entry errors, shortens queues and frees up staff time for other tasks
Convene self-service kiosks help to streamline front desk operations and improve patient experience in hospitals and clinics.
CHALLENGE
Healthcare providers face growing administrative pressure. Manual check-in slows patient flow, increases staff workload and reduces time available for care. These inefficiencies also lead to longer queues and inconsistent service across locations.
SOLUTION
Convene delivers an automated, accessible solution for healthcare front desks
Convene’s self-service kiosks automate check-in, payment and appointment booking. Built with durable hardware and intuitive software, they support multiple languages including English, Arabic, German, Spanish, Polish, Urdu and Portuguese.
The solution has been tested extensively with diverse patient groups to ensure accessibility. It is now used in over 1 300 hospitals and clinics. Many clients report a positive return on investment within two months.
BENEFITS
Reduced admin load, better oversight and improved patient experience
Convene’s self-service kiosks help to save up to seven minutes per patient visit, reduce data entry errors and shorten queues. Front desk staff gain time to manage calls, emails and proactive appointment booking. The system also ensures a consistent front desk experience across multiple healthcare locations.
Each provider receives a customised portal that reflects its branding and workflows. Administrators gain full oversight of kiosk activity, including real-time data on patient flow, usage and system performance. This helps to optimise staffing and improve service delivery.
MARKET POTENTIAL
Strong market presence and expansion plans
Convene’s kiosks are used in dental, GP, women’s health and specialist practices. The company has a strong presence in Scandinavia and the UK, and is expanding into new markets.
Testimonials
“I explored several options and providers. However, since I was already familiar with Convene from a previous role, the choice was easy. Now, I can’t imagine running a clinic without a digital and self-service payment solution.”
Dr Brit Hov
GP, Risavika Medical Centre, Norway
“We’ve freed up time at reception, so staff can focus more on patients who need personal assistance.”
Dr Umer Sheikh
Doctor, Aker Emergency Clinic, Norway
Advancing the Sustainable Development Goals
